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Health care providers to focus more on patient satisfaction.

Karongi, February 13th, 2017.



The Minister of Health, Dr. Diane Gashumba held a meeting with the Governor, Mayors, Directors of District hospitals, Board of Directors at Karongi district last Tuesday. The aim of the meeting was to assess efforts made by health facilities of Western Province in terms of provision of quality health care, customer care, data management, and key indicators for critical programs.

The Minister called upon medical practitioners to further improve quality service delivery citing that good patient care is paramount in this this profession.

Despite major improvements, Dr. Diane Gashumba noted that district hospitals operating in Western Province should improve customer care and strive to provide quality care services, adding that this can only be achieved if districts strengthen their role to oversee the management of the district hospitals. Every district has to work closely with the hospitals team managers to address issues, adding that only unsolved problems could be submitted to the central level for solutions.

During the meeting, hospital directors declared their commitment to improve quality of service delivery and work hard for good customer care. The Hospital Directors expressed the need for more employees and medical equipment and sufficient budget to better accomplish their mission.

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